Return & Refund Policy

1. Overview
Thank you for shopping with us. We aim to provide high-quality chess books and a smooth shopping experience. Please read this Return & Refund Policy carefully before placing an order.

2. Eligibility for Returns
Returns and refunds are accepted only in the following cases:
- The item received is damaged
- The item received is incorrect or different from the order

To be eligible for a return:
- The request must be submitted within 7 days of receiving the order
- The book must be unused, unread, and in its original condition

3. Non-Returnable Items
The following items are not eligible for return or refund:
- Books damaged after delivery due to misuse or improper handling
- Books returned after the allowed return period

4. Refund Process
Once your return request is approved:
- The refund will be processed to the original payment method
- Refund processing may take 5–10 business days, depending on the payment provider

5. Shipping Fees
- Shipping fees are non-refundable unless the return is due to our error
- In case of damaged or incorrect items, return shipping costs will be covered by us

6. How to Request a Return
To request a return or refund, please contact us and provide:
- Order number
- Clear photos showing the issue
- Reason for the return

Email: refund@book-move.com

7. Policy Updates
We reserve the right to update or modify this policy at any time. Any changes will be effective immediately upon posting on this page.